General conditions of sale | Krishana Johnson-James (Planting Our Stories)

These general conditions of sale apply to all transactions concluded through the websites of the Krishana Johnson-James network (e.g., Planting Our Stories). A "client" is any natural or legal person of Krishana Johnson-James, making to an order validated via our secure payment platform, or by cheque or cash.

Age Limit

Age restrictions apply: Krishana Johnson-James, of Planting Our Stories, only accepts clients over 18 years old (for physical and electronic products; for services: online courses, coaching, workshops, seminars, etc.). We do our best to restrict access to our sites, products and services to minors. Even though the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world. Any subscriber to the newsletter who does not meet these criteria (under 18 years) will be immediately deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be immediately reimbursed and a return of the product(s) concerned will be required.

Order

Any order placed on a site belonging to Krishana Johnson-James (e.g., Planting Our Stories) implies full and unreserved acceptance of these general conditions of sale.

Price

The prices are indicated in Candian dollars, with all taxes included (at the rate of Canadian HST 13%), excluding shipping and processing of your order (e.g., physical item, digital resource, membership, online course, etc.) The price of items can be changed at any time. However, the price applied to an order will be that announced at the time of the order.

Payment

Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card. Cards issued by banks domiciled outside Canada must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made through the company Stripe. The information transmitted is encrypted by software in the rules of the art and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the company Stripe and cannot be attributed to us.

Delivery of Physical Items Ordered

Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the email address or physical address you enter (especially the postal code). The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.

Refund Policy

Due to the nature of digital products, we do not accept cancellations or offer refunds on instant downloads (e.g., online courses, e-books, digital resources, etc.). If there is a problem with accessing or opening the file (e.g., file corrupted, link broken, etc.), please notify us by email as soon as possible so that we can help solve the issue. Please ensure that you have selected the correct product prior to purchasing.

For physical products (e.g., books or merchandise), a refund (less shipping and handling) can be issued if there is an issue with the item(s). The buyer needs to contact us by email as soon as possible and indicate the reason for the refund request. The buyer will then have to return the item(s) by mail within 14 days of initial receipt. Shipping and handling costs for a return are the responsibility of the buyer.

Protection of Personal Data

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on a site in our network.

By entering your email address on one of our network sites, you will receive emails containing information and / or promotional offers concerning products published by Krishana Johnson-James (Planting Our Stories) or by other partners. You can unsubscribe at any time. You just have to click on the link at the end of our emails. This link is preceded by the words “To unsubscribe or change subscriber options visit:” (understand: to unsubscribe or change your registration options, click below).

Contact Information

To contact us, please send an email to

Krishana Johnson-James: krishana@plantingourstories.com

Toronto, Ontario, Canada